If you decide to Pre-Order an item on our website, please note the following:

  • Please note Pre-Orders can take anywhere from 30-60 days to ship as each piece is custom made to order.
  • Your payment for the Pre-Order is billed immediately at checkout and not when the item ships.
  • Pre-Orders are voluntary and if at any time you would like to cancel your pre-order for a full refund to method of payment please do so prior to your shipping confirmation email.
  • If you need to cancel or update your Pre-Order in any way, please email support@piko.com.
  • If you are ordering a Pre-Order item with an In-Stock item, you will need to contact support@piko.com to setup separate billing for shipping if you would like to receive the in-stock item(s) sooner.
  • For Returns on Pre-Order, you have 30 days from the day the order has shipped—not the date on the original invoice as this is the Order date.
  • The date listed on the Pre-Order page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see a timeline update then we do not have further information at this time.
  • We do our very best to communicate all details for Pre-Orders on the Product page as there are many orders for each style and it is not possible to contact everyone individually.
  • If at any time you need further details, please contact us at support@piko.com and we will be happy to assist!