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Returns

File a Retail Return

  1. Review return policy below.
  2. Have order number and email address ready.
  3. Start a Return.

File a Pre-Order Return

  1. Review return policy below.
  2. Have order number and email address ready.
  3. Start a Return.

Final Sale

  • All FREEDOM sale items cannot be returned.
  • All merchandise on sale or promotion cannot be returned.
  • All Clearance items cannot be returned.
  • All Price Drop items cannot be returned.
  • All items ending in $.96, $.97, $.98 cannot be returned.

Return Policy

If you are not 100% satisfied with your purchase from PIKO you can return your item(s) for store credit within 30 days of purchase.

  • All merchandise must be returned within 30 days of receipt.
  • All merchandise must be unworn, unwashed and in the original packaging.
  • It may take 5-7 business days for your return to reach the PIKO Fulfillment Center. Once it is received and inspected (usually within 7 business days of receipt) your store credit will be processed and email notification sent.
  • PIKO is not responsible for lost or damaged item(s) due to carrier error from USPS, Fedex, UPS, etc. We recommend purchasing tracking and insurance on all returned item(s).

Exchanges & Refunds

  • We do not accept exchanges.
  • We do not accept refunds.

Undeliverable / Refused Packages

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 5-7 days.

Incorrect / Defective Item / Missing Item

In the event that an incorrect/defective/missing item is received, the customer should contact us within 3 days of receiving, so we can help resolve the issue.

  • All defective items will be thoroughly inspected and determined by PIKO.
  • We may request photos of the defective item before authorizing a replacement.
  • PIKO is not, under any circumstances, responsible for "worn" damages (washing/drying, wear and tear, stretching, fading, etc).
  • Merchandise must be unworn and unwashed. Any returned merchandise with obvious signs of wear will be refused.
  • Approved defective/incorrect item(s) will receive a free shipping label to mail the merchandise back to us.
  • Approved defective item(s) will be shipped out a replacement.
  • In the event the defective/incorrect item(s) are unavailable to ship, then the value of item(s) will automatically be applied to store credit and email sent within 7 days.