File a New Return
- Review return policy below.
- Have order number and email address ready.
- Start a Return.
- All merchandise on sale or promotion cannot be returned.
- All Clearance items cannot be returned.
If you are not 100% satisfied with your purchase from PIKO you can return your item(s) for store credit within 30 days of purchase.
- All merchandise must be returned within 30 days of receipt.
- All merchandise must be unworn, unwashed and in the original packaging.
- It may take 5-7 business days for your return to reach the PIKO Fulfillment Center. Once it is received and inspected (usually within 7 business days of receipt) your store credit will be processed and email notification sent.
- Customer is responsible for return and repurchase shipping cost.
- PIKO is not responsible for lost or damaged item(s) due to carrier error from USPS, Fedex, UPS, etc. We recommend purchasing tracking and insurance on all returned item(s).
Exchanges & Refunds
- We do not accept exchanges.
- We do not accept refunds.
Undeliverable / Refused Packages
Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 5-7 days.
Incorrect / Defective Item / Missing Item
In the event that an incorrect/defective/missing item is received, the customer should contact us within 3 days of receiving, so we can help resolve the issue.
- All defective items will be thoroughly inspected and determined by PIKO.
- We may request photos of the defective item before authorizing a replacement.
- PIKO is not, under any circumstances, responsible for "worn" damages (washing/drying, wear and tear, stretching, fading, etc).
- Merchandise must be unworn and unwashed. Any returned merchandise with obvious signs of wear will be refused.
- Approved defective/incorrect item(s) will receive a free shipping label to mail the merchandise back to us.
- Approved defective item(s) will be shipped out a replacement.
- In the event the defective/incorrect item(s) are unavailable to ship, then the value of item(s) will automatically be applied to store credit and email sent within 7 days.