ATTN: PIKO / Order #_______
291 Airport Industrial Drive
Ypsilanti, MI 48198
Returns for Store Credit
If you are not 100% satisfied with your purchase from PIKO you can return your item(s) for store credit within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
- All merchandise must be returned within 30 days of receipt.
- All merchandise on sale or promotion is FINAL SALE and cannot be returned.
- All merchandise must be unworn, unwashed and in the original packaging.
- It may take 4-5 business days for your return to reach the PIKO Fulfillment Center. Once it is received and inspected (usually within 7 business days of receipt) your store credit will be processed and email notification sent.
- Piko.com is not responsible for lost or damaged item(s) due to carrier error from USPS, Fedex, UPS, etc. We recommend purchasing tracking and insurance on all returned item(s).
Exchanges & Refunds
- We do not accept exchanges.
- We do not accept refunds.
Undeliverable / Refused Packages
Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 7 days.
Incorrect / Defective Item / Missing Item
In the event that an incorrect/defective item is received, the customer should contact us as soon as possible, so we can resolve the issue. All defective items will be thoroughly inspected and determined by PIKO. We may request photos of the defective item before authorizing a replacement. PIKO is not, under any circumstances, responsible for "worn" damages (washing/drying, wear and tear, stretching, fading, etc). Any returned merchandise with obvious signs of wear will be refused.
- Defect/incorrect/missing item(s) must be reported as soon as possible.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags, including any hangtags, if attached.
- Eligible defect/incorrect item(s) will receive a shipping label to mail back to us.
- Eligible defect item(s) will be shipped out as soon as possible.
- In the rare event the defect/incorrect item(s) are unavailable to ship, then the value of item(s) will automatically be applied to store credit and email sent within 7 days.