Shipping

CYBER MONDAY OFFER

Offer valid until 11/28/2016 at 11:59 pm CST. Cannot be combined with other offers or promotions. Cannot be applied to previous purchases or the purchase of gift cards.

PROCESSING TIME

We do not process orders on Saturday or Sunday. Orders placed on the weekend are processed on the next business day. If Monday falls on a holiday, then it'll be processed the next business day.

SHIPPING CARRIER
To provide the quickest and most affordable service possible to our customers, we ship orders via United States Postal Service (USPS) and United Postal Service (UPS).

FREE SHIPPING OFFER

Free shipping on all orders $100 and up.

PRIORITY MAIL EXPRESS

Priority Express shipping "in-transit" times is overnight—guaranteed. All Priority Express shipping orders confirmed before 12:00 P.M. EST will be processed the same day. Priority Express orders confirmed after 12:00 P.M. EST will be processed the following business day. Priority Express orders placed on Friday after 12:00 P.M. EST will be processed on Monday (excluding holidays). Priority Express comes with a tracking number and guaranteed delivery times—includes up to $100 in shipping insurance.

PRIORITY MAIL 1-DAY

Priority Mail 1-Day shipping "in-transit" times is 1 business day—not guaranteed. All One Day shipping orders confirmed before 12:00 P.M. EST will be processed the same day. 1-Day orders confirmed after 12:00 P.M. EST will be processed the following business day. 1-Day orders placed on Friday after 12:00 P.M. EST will be processed on Monday (excluding holidays). Priority Mail 1-Day comes with a tracking number—includes up to $50 in shipping insurance.

PRIORITY MAIL 2-DAY

Priority Mail 2-Day shipping "in-transit" times is 2 business days—not guaranteed. All Second Day orders confirmed before 12:00 p.m. EST will be processed the same day. 2-Day orders confirmed after 12:00 p.m. EST will be processed the following business day. 2-Day orders placed on Friday after 2:00 p.m. EST will be processed on Monday (excluding holidays). Priority Mail 2-Day comes with a tracking number—includes up to $50 in shipping insurance.

PRIORITY MAIL 3-DAY

Priority Mail 3-Day shipping "in-transit" times is 3 business days—not guaranteed. All Third Day shipping orders confirmed before 12:00 P.M. EST will be processed the same day. 3-Day orders confirmed after 12:00 P.M. EST will be processed the following business day. 3-Day orders placed on Friday after 12:00 P.M. EST will be processed on Monday (excluding holidays). Priority Mail 3-Day comes with a tracking number—includes up to $50 in shipping insurance.

APO SHIPPING
While we are able to ship to APOs, we are unable to provide dependable tracking information via USPS. Often, these orders arrive within 2 weeks, but in some cases it could take as long as 6 weeks. Unfortunately, we are unable to provide return labels for our APO customers at this time.

INTERNATIONAL SHIPPING

The rates may vary for international orders depending on where you live, certain countries add tariffs after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment.

ORDER CANCELLATIONS & MODIFICATIONS

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

INCORRECT ADDRESSES

If an order is placed to the wrong destination, or an address is entered incorrectly, that order is considered to have an Incorrect Address. 

  • It is the customers responsibility to input the correct shipping address when placing an order.
  • Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

UNDELIVERABLE / REFUSED PACKAGES

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be refunded once received back to our facility. Undeliverable packages for international orders may be subject to abandonment. In this situation, the customer will not be eligible for any refunds.

MISSING ITEMS

All orders with missing item(s) must be reported to us within 3 days of receiving the package.

LOST OR UNRECEIVED PACKAGES

In the unlikely event your package is lost or unreceived by the USPS or UPS you'll need to file a claim as soon as possible.

  • Piko is NOT responsible for lost or unreceived packages. 
  • Piko will NOT file an insurance claim on your behalf.
  • Credit card chargebacks and PayPal disputes made due to lost or unreceived packages will be handled with the fullest extent of the law.
  • You can file your claim online here: https://www.usps.com/help/claims.htm
  • For more information, file a new claim or check on an existing claim, please contact USPS Customer Service at 1 (800) 275-8777