Privacy Policy

The protection of privacy and personal data is a priority for Lyvion Digital Solutions, Lda, which assumes this as a clear commitment.

The privacy policy governs the processing of Users’ personal data in connection with use of the piko.com website by Lyvion Digital Solutions, Lda.

Personal data provided during interaction with the various piko.com services will be processed with the security and confidentiality required by the legal framework on personal data protection.

Access to and visits to the piko.com website are free for the User; however, use of certain services and content may require the User to provide personal data.

Providing personal data implies the User’s knowledge and acceptance of the conditions set out in this Privacy Policy.

COLLECTION AND PROCESSING OF PERSONAL DATA

The entity that operates the mediconanet.pt site is responsible for collecting and processing personal data in that context.

Marketing data are processed and stored electronically by Lyvion Digital Solutions, Lda or by entities subcontracted for user contact and marketing, on behalf of Lyvion Digital Solutions, Lda.

Medical data are processed and stored electronically by MNN Médico Na Net, Lda.

Data are processed solely for the management of features made available through the piko.com site.

Data processing operations carried out by Lyvion Digital Solutions, Lda are intended for the contractual relationship for the provision of medical services through the piko.com site; furthermore, all clinical information provided on this site is protected by professional secrecy binding on the healthcare professionals who interact with the User.

In that context the User expressly accepts the use of their personal data exclusively for administrative and clinical purposes.

If the respective information is duly ensured and express authorisation is collected, personal data collected may, where appropriate, be processed for statistical purposes, for disclosure or promotional information activities and for communication activities, through direct communication, whether by post, email, messages or any other electronic communications service.

Data subjects may, at any time, exercise their right to object to the use of their personal data for other purposes.

If the User completes the Contact Form available on this Website, the following personal data will be collected:

• Name;
• Tax identification number or identification or passport number if the User does not have a tax identification number;
• Email.

Personal data will be retained so as to allow identification of the User only for the period necessary to pursue the purposes of collection or subsequent processing (or, where applicable, until consent is withdrawn), after which they will be deleted.

Lyvion Digital Solutions, Lda assumes that personal data provided by the User were entered by the respective data subject or that their entry was authorised by the same, and that they are true and accurate.

User rights

As provided by law, the User is guaranteed at all times:

• The right of access, updating and rectification of their personal data;
• The right to erasure or restriction of processing;
• Data portability;
• The right to object to processing, subject to the conditions legally provided.

Where processing of personal data is based on consent, it may be withdrawn at any time by the User, which does not invalidate processing carried out up to that date on the basis of consent previously given. The User may exercise these rights by written request to Lyvion Digital Solutions, Lda at the following address and/or email: support@pikohealth.com.

Lyvion Digital Solutions, Lda may disclose your personal data when:

(i) it is carried out in the fulfilment of a legal obligation/court order;

(ii) there is a decision of the National Data Protection Commission (CNPD) or another competent supervisory authority;

(iii) or to respond to requests from public or governmental authorities;

• The disclosure is carried out to protect Users’ vital interests or any other legitimate purpose provided by law.

Security measures

Lyvion Digital Solutions, Lda makes its best efforts to protect Users’ personal data against unauthorised access via the Internet. To that end it uses security systems, rules and other procedures to ensure protection of personal data and to prevent unauthorised access to data, improper use, disclosure, loss or destruction.

It is nevertheless the User’s responsibility to ensure that the device used to access the Website is adequately protected against harmful software, computer viruses and worms.

Furthermore, the User should be aware that the risk of personal data and passwords being accessed by third parties without authorisation is increased without adoption of adequate security measures. For example:

• Secure configuration of the browser program;
• Up-to-date antivirus software;
• Firewall software;
• Not using software of dubious origin.

Whenever data collection takes place on open networks such as the Internet, User data may circulate without security conditions, with the risk of being viewed and used by unauthorised third parties.

If the User has any question related to the processing of their personal data and the exercise of rights conferred by applicable legislation and, in particular, referred to in this Privacy Policy, we ask that you send a clarification request by email to support@pikohealth.com with the subject line: “Personal Data Protection”.

Cookie policy

Changes to the privacy policy

Lyvion Digital Solutions, Lda reserves the right to change, add or revoke, in whole or in part, this Privacy Policy at any time, without prior notice and with immediate effect.

Any changes will be published immediately on this Website. If changes are substantial as to how data are processed, the User will be informed using the contact details provided.

Date of last update: 3/04/2026.

Data retention periods

Personal data will be retained for the period necessary for the purposes that motivated their collection or subsequent processing, with a view to ensuring compliance with all applicable legal and regulatory archiving requirements.

Disclosure of data to other entities

Providing information through the various service and communication channels may occasionally involve use of services from third-party subcontractors, which may imply access by those entities to personal data.

In those circumstances and whenever necessary, Lyvion Digital Solutions, Lda will only contract entities that present sufficient guarantees of implementation of technical and organisational measures appropriate to satisfy applicable standards, such guarantees being formalised in a signed contract between Lyvion Digital Solutions, Lda and each of those third parties.

Recipients of data

Except in the context of compliance with legal obligations, personal data will in no case be disclosed to third parties that are not subcontractors or legitimate recipients, nor will any disclosure be made for purposes other than those referred to above.

Security measures

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, all entities that are its (sub)contractors implement the technical and organisational measures necessary to ensure a level of security appropriate to the risk.

To that end, various security measures may be adopted to protect personal data against dissemination, loss, improper use, alteration, processing or unauthorised access, as well as against any other form of unlawful processing.

It is the exclusive responsibility of the data subject to keep access codes secret and not share them with third parties and, in the particular case of computer applications used to access the channels, to maintain and keep access devices in secure conditions and follow security practices recommended by manufacturers and/or operators, including installation and updating of necessary security applications, among others, antivirus applications.

Where subcontracting of services to third parties that may have access to the data subject’s personal data is required, Lyvion Digital Solutions, Lda’s subcontractors will be required to adopt the measures and security protocols, as well as other measures of a technical nature appropriate to protection of the confidentiality and security of personal data, to prevent unauthorised access, loss or destruction of personal data.

Exercise of data subjects’ rights

Data subjects may, at any time, exercise their data protection and privacy rights, including rights of access, rectification, erasure, portability, restriction or objection to processing, in accordance with and subject to the limitations set out in applicable rules.

Any request to exercise data protection and privacy rights must be addressed in writing to Lyvion Digital Solutions, Lda by the respective data subject, in accordance with the procedure and contact indicated below.

Complaints and suggestions

Data subjects have the right to lodge a complaint, either through the Complaints Book or by submitting a complaint to the regulatory authorities.

They may also send suggestions by email to the following address: support@pikohealth.com.

Lyvion Digital Solutions, Lda has appointed a Data Protection Officer and implemented measures in the area of data protection, privacy and information security: support@pikohealth.com.

Should data subjects wish to report any personal data breach that accidentally or unlawfully causes destruction, loss, alteration, disclosure of or unauthorised access to personal data transmitted, stored or otherwise processed, they may contact the Data Protection Officer in accordance with the instructions and contact described above.

Changes to the Privacy Policy

Lyvion Digital Solutions, Lda may at any time make changes it considers appropriate to this Data Protection and Privacy Policy to ensure its ongoing update, development and continuous improvement; such changes will be duly announced publicly to ensure transparency and information.